Refund Policy

Last Updated: January 1, 2026

1. Overview

Safinternet charges a separate service assistance fee for the independent guidance and informational support we provide. This policy explains under what circumstances refund requests may be submitted and how they are evaluated.

2. Refund Eligibility Window

Refund requests can be submitted within 7 to 15 days of your service assistance purchase, depending on the type of assistance provided. The specific eligibility window is determined by:

• The type of service assistance purchased
• Whether the assistance session has already been fully delivered
• The timing of your refund request relative to the service date

3. When Refunds May Be Granted

A refund may be considered if:

• The request is submitted within the applicable 7–15 day window
• The service assistance was not yet fully delivered at the time of the request
• There is a documented error or service failure on our part

4. When Refunds May Not Be Granted

A refund may not be available if:

• The service assistance was fully delivered prior to the refund request
• The refund request falls outside the applicable eligibility window
• The request is based on dissatisfaction with a third-party provider's service (which is entirely separate from our assistance)

5. No Unconditional Refund Guarantee

Refunds are not guaranteed automatically. Each request is reviewed individually based on the eligibility criteria outlined above. We are committed to handling all requests fairly and transparently.

6. How to Submit a Refund Request

To request a refund, please contact us within the eligibility window:

• Phone: (844) 449-7524
• Contact Form: Contact Us page

Please include your name, the date of your service, a description of the assistance received, and the reason for your refund request.

7. Provider Billing Is Separate

Our refund policy applies only to Safinternet's service assistance fees. If you have signed up with an internet, cable, or streaming service provider through your own initiative, their billing, cancellation, and refund terms are governed entirely by the provider — not by Safinternet. We are not responsible for any provider charges.

8. Questions

If you have any questions about this Refund Policy, please call us at (844) 449-7524 or visit our Contact page.